Business Telecom^cf, although supplying technically advanced products and sophisticated telecommunications systems, is primarily a people business. From senior management to administration support, the commitment to quality customer service is paramount.

Management
All management at Business Telecom^cf have extensive experience not only in business telecommunications, but also in operating SME’s of many types and sizes, appreciating the need for any supplier to be able to provide a first class product solution, backed up by robust and reliable service support. The needs of the business owner or procurement professional is understood and translated into a business operation that prides itself on a satisfied customer base who are happy to provide excellent professional references for Business Telecom^cf.

Consultants
Business Telecom consultants have all been trained by our business partners; Panasonic, Siemens, NEC and LG, for which it is a Value Added Reseller, to be able to review individual customer’s unique situations and to assist them plan a telecommunications system which will meet their requirements for the best possible value, building in options for expansion and future development. Business Telecom consultants are there to provide a solution and to answer any questions on installation, supply, maintenance and the many otherconcerns that a customer naturally has when considering an investment of this type. There is no hard sell. We expect all solution proposals to stand up on their own merit.

Installation Engineers & Technicians
Installation engineers and technicians are trained and approved by our suppliers; Panasonic, Siemens, NEC and LG. We also supply network installation engineers for cabling and provide our own PC support team for CTI projects. Installations can be arranged for evenings or weekend where downtime or business interruption needs to be avoided.

Maintenance & Support
Our teams of maintenance and support engineers are there to ensure continuation of service post installation. The majority of modern systems installed allow for remote diagnostics that more often than not means maintenance issues can be resolved instantly. A more comprehensive support package is also provided with the emphasis on 24/7 service levels. Automatic software upgrades are provided as part of any standard maintenance agreement.

Customer Service Team
In a highly competitive market, Business Telecom^cf are respected by virtue of its commitment to aftercare service, with an ethos that the business relationship starts with the installation rather than finishing at that point unlike many other suppliers. The Customer Service Team at Business Telecom^cf provide user training, ongoing support, a dedicated customer service telephone support service and a central point for any other contact requirement.