Business Telecom^cf are successful across many market sectors by ensuring that the cornerstones of value and choice are supported by attention to detail in the whole process of specifying and delivering a telecoms system that meets customer’s needs and expectations.

Through a pre-planned programme of consultation and review, solution and recommendation, Business Telecom^cf ensure that system specification is both effective and forward planned, with future growth potential included as part of the consultative process.

Product Suppliers
Business Telecom^cf are suppliers for five of the leading telecommunications equipment providers in the UK.

Panasonic are one of the UK’s most successful business telecommunications systems providers, with specialist products for the hospitality market. Business Telecom^cf are Panasonic’s biggest dealer in East Anglia.

Siemens supply a superb range of telephony equipment that sit between the traditional and future solutions and which provides SME’s in the UK a wealth of choice to tailor specification to exact requirements.

NEC are one of Europe’s most successful manufacturers of products for ‘business voice solutions’. Well respected for systems which allow upgrading and expansion as part of a planned process utilizing original investment equipment.

LG Electronics are a major global force in electronics, information and communications products with innovative and exciting product ranges in business telecommunications equipment & handsets.

Products
Following a consultative process, Business Telecom^cf supply the following products:

Telephone Systems: Hybrids Keysystems PBX

Call Management: Provides statistical/analytical information on number of calls made per extension – numbers dialed, time spent on calls, and the same for incoming calls.

Call Centre Solutions: To include as per call management with the added benefit of ‘Live call monitoring’ – very useful for inbound and outbound call centres. Shows how many calls have been made/ answered, average call length, missed calls, how many in a queue etc. Linked in to computer database with CTI – a very useful tool.

Call recording: Becoming ever increasingly required in medical and insurance sectors. Useful for agenttraining etc.

Auto Attendant: Call greeting and distribution – saves operator time and offers efficiency.

Call queueing: For busy periods

Voicemail: Ensures messages are delivered to individuals/groups

Public Address Systems: useful in factory/ warehouse scenarios

• Handsets - fixed and portable
• Hybrids, Key systems & PBX’s
• PC Consoles
• PC Phones
• Network Control Units – Hubs, Switches

In addition to products, Business Telecom^cf supply a full range of ancillary services linked to installation including:

• Network Cabling
• ADSL lines
• ISDN lines
• SDSL lines
• Low cost line rental
• Low cost call billing

The Business Telecom^cf standard service